Etika Komunikasi Konselor dalam Konseling Online Berbasis Teks
DOI:
https://doi.org/10.29408/jkp.v7i1.17812Keywords:
konseling online, konseling berbasis teks, online counseling, text-based counselingAbstract
ABSTRAKDisamping berbagai kelebihan dari konseling online berbasis teks, terdapat beberapa faktor yang dapat menghambat pelaksanaannya. Beberapa faktor tersebut diantaranya adalah adanya kesalahan penulisan tanda baca dan emoji; penulisan kata atau penggunaan font yang kurang tepat; keterlambatan dalam membalas pesan; serta tidak menggunakan bahasa yang baik, sopan, dan jelas. Artikel ini bertujuan untuk mengkaji terkait bagaimana etika komunikasi konselor dalam melaksanakan layanan konseling online berbasis teks. Penelitian dalam artikel ini menggunakan metode kajian literatur dengan pendekatan deskriptif kualitatif. Belum ada pedoman/kode etik yang secara khusus membahas mengenai konseling online berbasis teks. Oleh karena itu, ketika melaksanakan konseling online berbasis teks masing-masing konselor memiliki strategi tersendiri, sesuai dengan pengalaman, keompetensi, dan keterampilan yang dimilki. Seorang konselor dalam memberikan layanan konseling secara online harus memiliki dasar kompetensi terkait teknologi dan kompetensi terkait konseling berbasis teks itu sendiri. Adapun keterampilan-keterampilan yang harus dimiliki dalam melaksanakn konseling online berbasis teks yaitu typing skills, typing style, dan bagaimana sikap dalam menulis.
ABSTRACT
In addition to the various advantages of text-based online counseling, there are several factors that can hinder its implementation. Some of these factors include punctuation and emoji errors; Inappropriate wording or font use; delays in replying to messages; and not using good, polite, and clear language. This article aims to examine how counselor communication ethics in implementing text-based online counseling services. The research in this article uses a literature review method with a qualitative descriptive approach. There is no guideline/code of ethics that specifically addresses text-based online counseling. Therefore, when carrying out text-based online counseling, each counselor has their own strategy, according to their experience, competence, and skills. A counselor in providing online counseling services must have a foundation of technology-related competencies and competencies related to text-based counseling itself. The skills that must be possessed in conducting text-based online counseling are typing skills, typing style, and how to attitude in writing.
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