Peran Mediasi Perceived Value dalam Hubungan Electronic Word of Mouth, Consumer Health Consciousness terhadap Purchase Intention Produk Pure Matcha

Authors

  • Meysi Anastasya Telkom University
  • Astri Wulandari Telkom University
  • Ganjar Mohamad Disastra Telkom University

DOI:

https://doi.org/10.29408/jpek.v10i2.36186

Keywords:

Electronic Word of Mouth; Consumer Health Consciousness; Perceived Value; Purchase Intention

Abstract

The increasing demand for healthy beverages highlights the need to understand factors influencing consumers' purchase intentions. Previous studies have mainly examined Electronic Word of Mouth (e-WOM), Consumer Health Consciousness, Perceived Value, and Purchase Intention separately, while their integrated relationship in local healthy beverage products remains underexplored. This study aims to analyze the effects of e-WOM and Consumer Health Consciousness on Purchase Intention through the mediating role of Perceived Value among Pure Matcha Pikulabs consumers. A quantitative explanatory approach was employed using a cross-sectional survey of 200 respondents selected through purposive sampling. Data were collected using an online questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that e-WOM and Consumer Health Consciousness significantly affect Perceived Value and Purchase Intention. Perceived Value has the strongest direct effect on Purchase Intention and partially mediates both relationships. These findings suggest that integrating digital communication, health-oriented marketing, and value creation is essential to strengthen consumers' purchase intentions toward healthy beverage products.

References

Bhaiswar, R., Meenakshi, N., & Chawla, D. (2021). Evolution of electronic word of mouth: A systematic literature review using bibliometric analysis of 20 years (2000–2020). FIIB Business Review, 10(3), 215–231. https://doi.org/10.1177/23197145211032408

Bigné, E., Chatzipanagiotou, K., & Ruiz, C. (2020). Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus–organism–response model revisited. Journal of Business Research, 115, 403–416. https://doi.org/10.1016/j.jbusres.2019.11.031

Cicciù, B., & Carmona, L. J. D. M. (2024). The impact of consumer skepticism on perceived value and purchase intention of organic food. Revista de Administração da UFSM, 17(2), e8. https://doi.org/10.5902/1983465985505

Devi, K., Singh, G., Roy, S. K., & Cúg, J. (2023). Determinants of organic food purchase intention: The moderating role of health consciousness. British Food Journal, 125(11), 4092–4122. https://doi.org/10.1108/BFJ-03-2023-0220

Disastra, G. M., Hanifa, F. H., Wulandari, A., & Sastika, W. (2019). The influence of advertising value on advertising attitude and its impact on purchase intention. In Proceedings of the Social and Humaniora Research Symposium (SoRes 2018), Advances in Social Science, Education and Humanities Research, 307, 426–432. Atlantis Press. https://doi.org/10.2991/sores-18.2019.98

Donthu, N., Kumar, S., Pandey, N., Pandey, N., & Mishra, A. (2021). Mapping the electronic word-of-mouth (E-WOM) research: A systematic review and bibliometric analysis. Journal of Business Research, 135, 758–773. https://doi.org/10.1016/j.jbusres.2021.07.015

Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). e-WOM scale: Word-of-mouth measurement scale for e-services context. Canadian Journal of Administrative Sciences, 27(1), 5–23. https://doi.org/10.1002/cjas.129

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). SAGE Publications.

Iqbal, J., Yu, D., Zubair, M., Rasheed, M. I., Khizar, H. M. U., & Imran, M. K. (2021). Health consciousness, food safety concern, and consumer purchase intentions toward organic food: The role of consumer involvement and ecological motives. SAGE Open, 11(2). https://doi.org/10.1177/21582440211015727

Jakubczyk, K., Kochman, J., Kwiatkowska, A., Kałduńska, J., Dec, K., Kawczuga, D., & Janda, K. (2020). Antioxidant properties and nutritional composition of matcha green tea. Foods, 9(4), 483. https://doi.org/10.3390/foods9040483

Kioek, M. A. C., Ellitan, L., & Handayani, Y. I. (2022). Pengaruh Instagram dan EWOM terhadap minat dan keputusan pembelian konsumen produk skincare. Jurnal Bisnis Perspektif, 14(1), 11–28. https://doi.org/10.37477/bip.v14i1.242

Kochman, J., Jakubczyk, K., Antoniewicz, J., Mruk, H., & Janda, K. (2021). Health benefits and chemical composition of matcha green tea: A review. Molecules, 26(1), 85. https://doi.org/10.3390/molecules26010085

Kumar, S. P. G., Gupta, B., & Cappiello, G. (2023). How E-WOM influences consumers’ purchase intention towards private label brands on e-commerce platforms: Investigation through IAM and ELM models. Technological Forecasting and Social Change, 187, 122199. https://doi.org/10.1016/j.techfore.2022.122199

Li, Y., & Shan, B. (2025). Exploring the role of health consciousness and environmental awareness in purchase intentions for green-packaged organic foods: An extended TPB model. Frontiers in Nutrition, 12, 1528016. https://doi.org/10.3389/fnut.2025.1528016

Liu, H., Jayawardhena, C., Shukla, P., Osburg, V. S., & Yoganathan, V. (2024). Electronic word of mouth 2.0 (E-WOM 2.0): The evolution of E-WOM research in the new age. Journal of Business Research, 176, 114587. https://doi.org/10.1016/j.jbusres.2024.114587

Nguyen, X. H., Nguyen, T. T., Dang, T. H. A., Ngo, T. D., Nguyen, T. M., & Vu, T. K. A. (2024). The influence of electronic word of mouth and perceived value on green purchase intention in Vietnam. Cogent Business & Management, 11(1), 2292797. https://doi.org/10.1080/23311975.2023.2292797

Nurrahim, M. F., Listiana, E., Setiawan, H., Pebrianti, W., & Purmono, B. B. (2026). Pengaruh health consciousness dan nutritional knowledge terhadap purchase intention dengan brand attitude sebagai mediasi pada Ultra Milk Low Fat High Calcium. Jurnal Alwatzikhoebillah: Kajian Islam, Pendidikan, Ekonomi, Humaniora, 12(1), 353–375. https://doi.org/10.37567/alwatzikhoebillah.v12i1.5063

Pant, S. C., Saxena, R., Gupta, N. K., Yadav, H., Kumar, S. A. D., & Pant, D. K. (2024). The organic odyssey: Navigating the influence of attitude on purchase intent, mediated by perceived value, quality, and price in India. Journal of Retailing and Consumer Services, 79, 103801. https://doi.org/10.1016/j.jretconser.2024.103801

Phuah, Y. Q., Chang, S. K., Ng, W. J., Lam, M. Q., & Ee, K. Y. (2023). A review on matcha: Chemical composition, health benefits, with insights on its quality control by applying chemometrics and multi-omics. Food Research International, 170, 113007. https://doi.org/10.1016/j.foodres.2023.113007

Piani, N. W. O., Sari, I. G. A. M. K. K., & Mataram, I. G. A. B. (2024). Implementation of electronic word of mouth and service quality toward repurchase intention at K Club Ubud Resort. Journal of Applied Sciences in Travel and Hospitality, 7(1), 38–51. https://doi.org/10.31940/jasth.v7i1.38-51

Rahaman, M. A., Hassan, H. M. K., Asheq, A. A., & Islam, K. M. A. (2022). The interplay between E-WOM information and purchase intention on social media: Through the lens of IAM and TAM theory. PLOS ONE, 17(9), e0272926. https://doi.org/10.1371/journal.pone.0272926

Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302

Downloads

Published

2026-08-28