Analisis Pengaruh Kualitas Portal Akademik Universitas Malikussaleh terhadap Kepuasan Pengguna Menggunakan System Usability Scale (SUS)
DOI:
https://doi.org/10.29408/jit.v9i2.34891Keywords:
Website.Academic Portal, usability, User Satisfaction, System Usability Scale (SUS)Abstract
The Malikussaleh University Academic Portal is a web-based information system used to support various academic services, such as filling out the Study Plan Card (KRS), accessing the Study Result Card (KHS), class schedules, and other academic administrative information. However, several obstacles are still encountered in its use, such as less than optimal access speed, an interface that is not fully responsive, and navigation that is considered less intuitive by users. This study aims to evaluate the usability level of the Malikussaleh University Academic Portal using the System Usability Scale (SUS) method. The study used a quantitative approach with data collection techniques in the form of observation, interviews, literature studies, and distribution of SUS questionnaires to 50 active Malikussaleh University students selected using a purposive sampling technique. Data were analyzed based on the SUS calculation procedure which produces a usability score in the range of 0–100. The results showed that the Malikussaleh University Academic Portal obtained an average SUS score of 74.5. Based on the SUS interpretation, this value is included in the Good category, is on the Grade Scale B, and is included in the Acceptability Range Acceptable. These results indicate that the academic portal has a good level of usability and is acceptable to users. However, several aspects still need improvement, particularly system access speed, responsiveness on mobile devices, and simplified interface navigation. This research is expected to provide evaluation material for system administrators in improving the quality of digital-based academic services at Malikussaleh University.
References
[1] A. A. Zulfa, T. Ibrahim, and O. Arifudin, “Peran Sistem Informasi Akademik Berbasis Web Dalam Upaya Meningkatkan Efektivitas dan Efisiensi Pengelolaan Akademik di Perguruan Tinggi,” Jurnal Tahsinia, vol. 6, no. 1, pp. 115–134, 2025.
[2] U. K. Husnia and A. Rasyid, “Efektivitas website portalsia.uinsu.ac.id dalam pelayanan kebutuhan informasi bagi mahasiswa,” JRTI J. Ris. Tindakan Indones., vol. 8, no. 1, p. 172, Sep. 2023, doi: 10.29210/30033132000.
[3] Abdul Rasyid and Ummi Khofifatul Husnia, “Efektivitas website portalsia.uinsu.ac.id dalam pelayanan kebutuhan informasi bagi mahasiswa,”Jurnal Riset Tindakan Indonesia, 2023, doi: 10.29210/30033132000.
[4] F. Saputra, “pemanfaatan portal akademik sebagai layanan administrasi akademik mahasiswa asrama ma’had ali uin alauddin makassar”.
[5] N. Huda, F. Habrizons, A. Satriawan, M. Iranda, and T. Pramuda, “Analisis Usability Testing Menggunakan Metode SUS (System Usability Scale) Terhadap Kepuasan Pengguna Aplikasi Shopee,” SIMKOM, vol. 8, no. 2, pp. 208–220, Aug. 2023, doi: 10.51717/simkom.v8i2.158.
[6] A. Lathifah and U. I. Kurnia, “Efektivitas Penggunaan Figma Sebagai Alat Prototyping Dalam Mata Kuliah Interaksi Manusia Dan Komputer,” vol. 3, no. 2, 2024.
[7] B. Abednego and I. N. T. A. Putra, “Analisis Tingkat Usability Aplikasi Linkedin Dalam Meningkatkan Pengalaman Pengguna Menggunakan System Usability Scale (SUS),” J. Inform. Dan Tek. Elektro Terap., vol. 13, no. 2, Apr. 2025, doi: 10.23960/jitet.v13i2.6470.
[8] A. P. Rachmawati, “Evaluasi Usability Sistem Informasi Menggunakan Metode User Experience Questionnaire,” J. Sist. Inf., vol. 1, no. 1, 2025.
[9] B. J. Waworuntu, H. G. Kaunang, F. Manoppo, M. Walangitan, C. Berhitu, and M. G. Repi, “Evaluasi Usability Aplikasi Laundry Keeper Menggunakan Metode System Usability Scale (SUS),” vol. 10, no. 2, 2025.
[10] W. Welda, D. M. D. U. Putra, and A. M. Dirgayusari, “Usability Testing Website Dengan Menggunakan Metode System Usability Scale (Sus)s,” Int. J. Nat. Sci. Eng., vol. 4, no. 3, pp. 152–161, Nov. 2020, doi: 10.23887/ijnse.v4i2.28864.
[11] W. E. Ariawan and I. P. A. Putra, “Analisis Usability Dan Pengalaman Pengguna Portal Akademik Menggunakan System Usability Scale : Studi Pada Universitas Tabanan”.
[12] J. F. Gubali, S. R. Utina, N. Alhabsy, A. M. Landung, and L. N. Amali, “Evaluasi Usability Sistem Informasi Akademik Universitas Negeri Gorontalo Menggunakan Metode System Usability Scale (SUS),” vol. 5, 2026.
[13] A. Alqhifari, N. Nurdin, and T. Taufiq, “Analisis Pengaruh Tingkat Akurasi Klasifikasi Citra Mebel Menggunakan Convolutional Neural Network,” J. Inform. Dan Tek. Elektro Terap., vol. 13, no. 2, Apr. 2025, doi: 10.23960/jitet.v13i2.6199.
[14] S. Suwandi, “Analisis Data Research dan Development Pendidikan Islam,” J. Islam. Educ. El Madani, vol. 1, no. 1, Jan. 2022, doi: 10.55438/jiee.v1i1.11.
[15] A. Apriliana and S. Sukaris, “analisa kualitas layanan pada CV. Singoyudho nusantara,” J. MANEKSI, vol. 11, no. 2, pp. 498–504, Dec. 2022, doi: 10.31959/jm.v11i2.1246.
[16] F. Saputra, Pemanfaatan Portal Akademik Sebagai Layanan Administrasi Akademik Mahasiswa Asrama Ma’had Ali Uin Alauddin Makassar,” Integrative Perspectives of Social and Science Journal, vol. 2, no. 03 Juni, pp. 4285–4292, 2025.
[17] M. Ilyas, Z. Ismail, F. Zulfidar, F. Abdurrahman, N. Islami, and R. Ginting, “Analisis Kritis Eksistensi Perguruan Tinggi Negeri-Swasta di Aceh,” J. HURRIAH J. Eval. Pendidik. Dan Penelit., vol. 2, no. 1, pp. 49–59, Mar. 2021, doi: 10.56806/jh.v2i1.10.
[18] R. R. Arjiansa and T. Sutabri, “Pengukuran Tingkat Kemudahan Pegawai Terhadap Penggunaan Layanan Aplikasi SIMRS Menggunakan Metode System Usability Scale (SUS) Pada Rumah Sakit Umum Daerah Sekayu,” Indones. J. Multidiscip. Soc. Technol., vol. 1, no. 2, pp. 115–120, Jun. 2023, doi: 10.31004/ijmst.v1i2.132.
[19] Muhammad Hafidz, Aditya Triguna Wicaksana, Setyo Bagus Adi Nugroho, Zuhrul Anam, and Dendy Kurniawan, “Evaluasi Usability Aplikasi Spotify Berbasis Mobile Menggunakan System Usability Scale (SUS),” J. Ris. Sist. Inf., vol. 3, no. 2, pp. 135–141, Apr. 2026, doi: 10.69714/9kj2q384.
[20] J. W. A. Lim, D. Deli, and D. A. Adnas, “Analisis Aplikasi E-Commerce pada Generasi Z dengan Pendekatan System Usability Scale: Analysis of E-Commerce Applications in Generation Z with the System Usability Scale Approach,” MALCOM Indones. J. Mach. Learn. Comput. Sci., vol. 5, no. 2, pp. 645–655, Apr. 2025, doi: 10.57152/malcom.v5i2.1851.
[21] N. Nurdin, R. Fikran, and S. Retno, “Implementation of Simple Additive Weighting and Profile Matching Methods to Determine Outstanding Students at Universitas Malikussaleh,” SISTEMASI, vol. 13, no. 4, p. 1518, Jul. 2024, doi: 10.32520/stmsi.v13i4.4176.
[22] A. Aynun and N. Nurdin, “Analisis Tingkat Kepuasan Mahasiswa Terhadap Pelayanan Sistem Informasi Perpustakaan Universitas Malikussaleh Menggunakan Metode Fuzzy Service Quality,” Jurnal Informatika dan Teknik Elektro Terapan, vol. 12, no. 3S1, 2024, doi: 10.23960/jitet.v12i3S1.5466”.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Infotek: Jurnal Informatika dan Teknologi
This work is licensed under a Creative Commons Attribution 4.0 International License.
Semua tulisan pada jurnal ini menjadi tanggung jawab penuh penulis. Jurnal Infotek memberikan akses terbuka terhadap siapapun agar informasi dan temuan pada artikel tersebut bermanfaat bagi semua orang. Jurnal Infotek ini dapat diakses dan diunduh secara gratis, tanpa dipungut biaya sesuai dengan lisense creative commons yang digunakan.
Jurnal Infotek is licensed under a Creative Commons Attribution 4.0 International License.
Statistik Pengunjung
