Tantangan Birokrasi dalam Implementasi Program Bantuan Sosial untuk Penyandang Disabilitas di DKI Jakarta
DOI:
https://doi.org/10.29408/jhm.v11i4.33160Keywords:
bureaucracy, Jakarta, policy implementation, people with disabilities , social assistanceAbstract
This research aims to understand the implementation process of the Jakarta Disability Card (KPDJ) by analyzing the challenges that exist in the bureaucratic structure of the program. As part of the social policy to fulfill the rights of persons with disabilities, KPDJ is a social cushion for underprivileged persons with disabilities. Qualitative research with an interpretive paradigm was conducted by interviewing actors involved in program implementation and beneficiaries. The policy implementation framework of George C. Edwards III (1980) became the basis for analyzing this research. The results show how the KPDJ implementation process works to improve the lives of people with disabilities. Using a qualitative approach through document study, observation, and in-depth interviews, this research found various challenges in the bureaucratic structure that are closely related to resources and communication. Standard operating procedures (SOPs) face challenges from uniformity with other social assistance programs, non-standardized processing times, minimal resource availability, and stagnation of innovation due to the absence of monitoring and evaluation. Fragmentation in the division of authority also faces challenges from data integration and the organization of supporting facilities. This situation creates a distance between inclusion-oriented policy design and procedural administrative practices.
References
Abdillah, A., Widianingsih, I., Buchari, R. A., & Nurasa, H. (2025). Inclusive resilience in Indonesia: case of disability anticipation within inclusive development. Discover Social Science and Health, 5(1), 1-17. https://doi.org/10.1007/s44155-025-00190-9.
Admin. (2020). Menuju Transportasi Jakarta Ramah Disabilitas. https://itdp-indonesia.org/publication/menuju-transportasi-jakarta-ramah-disabilitas/. Diakses tanggal 25 September 2025.
Akyar, I. (2012). Standard operating procedures (what are they good for?). In Latest Research into Quality Control, 12, 367–391.
Andari, S. (2016). Implementasi Program Asistensi Sosial Penyandang Disabilitas dan Dampak Terhadap Keterpenuhan Kebutuhan Dasar. Media Informasi Penelitian Kesejahteraan Sosial, 40(1), 49-60.
Andhika, L. R. (2018). Discretion and Decentralization: Public Administrators Dilemmas in Bureaucracy Innovation Initiatives. Otoritas: Jurnal Ilmu Pemerintahan, 8(1), 17-31. https://doi.org/10.26618/ojip.v8i1.1040.
Andhika, L. R., Nurasa, H., Karlina, N., & Candradewini, C. (2018). Logic Model of Governance Innovation and Public Policy in Public Service. Policy & Governance Review, 2(2), 85-98. https://doi.org/10.30589/pgr.v2i2.86.
Baderan, U. S., & Mohamad, R. (2023). Implementasi Program Asistensi Penyandang Disabilitas Berat (ASPDB) di Dinas Sosial Kabupaten Gorontalo Utara. Jurnal Administrasi Negara Dan Ilmu Pemerintahan, 2(1), 36–47.
Barrientos, A. (2023). Social Assistance Expansion and Political Inclusion in Latin America. Journal of Politics in Latin America, 15(1), 25–46. https://doi.org/10.1177/1866802X221143141.
Blomkamp, E., Sholikin, M. N., Nursyamsi, F., Lewis, J. M., & Toumbourou, T. (2017). Understanding Policymaking in Indonesia: In Search of a Policy Cycle. Pusat Studi Hukum dan Kebijakan Indonesia.
Bryman, A. (2012). Social Research Methods. Oxford University Press Inc.
De Treville, S., Antonakis, J., & Edelson, N. M. (2005). Can standard operating procedures be motivating? Reconciling process variability issues and behavioural outcomes. Total Quality Management and Business Excellence, 16(2), 231–241. https://doi.org/10.1080/14783360500054236.
Drechsler, W. (2020). Good Bureaucracy: Max Weber and Public Administration Today. Max Weber Studies, 20(2), 219–224. https://doi.org/10.1353/max.2020.0014.
Edwards, G. C. (1980). Implementing Public Policy. Congressional Quarterly Press.
Eskandarzadeh, S., Fahimnia, B., & Hoberg, K. (2023). Adherence to standard operating procedures for improving data quality: An empirical analysis in the postal service industry. Transportation Research Part E: Logistics and Transportation Review, 176, 103178. https://doi.org/10.1016/j.tre.2023.103178.
Fagerberg, J. (2018). Innovation policy: Rationales, lessons and challenges. In Innovation, Economic Development and Policy: Selected Essays (pp. 93–108). Edward Elgar Publishing Ltd. https://doi.org/10.1111/joes.12164
Harpur, P. (2012). Embracing the new disability rights paradigm: The importance of the convention on the rights of persons with disabilities. Disability and Society, 27(1), 1–14. https://doi.org/10.1080/09687599.2012.631794
Hestiantini, A. P., & Pribadi, U. (2020). Implementasi Kebijakan Pemenuhan Hak-Hak Penyandang Disabilitas Bidang Keseahteraan Sosial (Jaminan Sosial) di Kabupaten Gunungkidul Tahun 2018. Jurnal Agregasi: Aksi Reformasi Government Dalam Demokrasi, 8(1), 1-20. https://doi.org/10.34010/agregasi.v8i1.2598.
Indonesia Corruption Watch. (2020). Hasil Survei Distribusi Bantuan Sosial di Tengah Pandemi Covid-19 Kepada Penyandang Disabilitas di DKI Jakarta. https://antikorupsi.org/id/article/hasil-survei-distribusi-bantuan-sosial-di-tengah-pandemi-covid-19-kepada-penyandang. Diakses tanggal 25 September 2025.
International Labour Organization. (2013). Hak Atas Pekerjaan yang Layak bagi Penyandang Disabilitas. International Labour Organization.
LaFrance, C., & Day, J. (2013). The Role of Experience in Prioritizing Adherence to SOPs in Police Agencies. Public Organization Review, 13(1), 37–48. https://doi.org/10.1007/s11115-012-0192-9.
Lubis, R. B. (2025). Provinsi dengan Anggaran Belanja Terbesar 2025. GoodStats. https://goodstats.id/infographic/provinsi-dengan-anggaran-belanja-terbesar-2025-hSNk5. Diakses tanggal 25 September 2025.
Maharani, S., Purwanti, D., & Basori, Y. F. F. (2023). Implementasi Program ATENSI Sosial Bagi Penyandang Disabilitas di Kota Sukabumi. Mimbar: Jurnal Penelitian Sosial Dan Politik, 12(2), 392–402. https://journals.unihaz.ac.id/index.php/mimbar/article/view/3861.
Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches. Pearson Education Limited .
Nisa, F. (2023). Implementasi Bantuan Sosial Kartu Penyandang Disabilitas Jakarta (KPDJ) dalam Upaya Pemenuhan Kebutuhan Dasar Difabel di Kelurahan Cilandak Timur. Skripsi. Universitas Islam Negeri Syarif Hidayatullah Jakarta.
OECD. (2020). The public sector innovation lifecycle: A device to assist teams and organisations in developing a more sophisticated approach to public sector innovation (37; OECD Working Papers on Public Governance).
Palmer, M. (2013). Social Protection and Disability: A Call for Action. Oxford Development Studies, 41(2), 139–154. https://doi.org/10.1080/13600818.2012.746295.
Permana, E., Yulianti, D., & Meutia, I. F. (2022). Dimensi Aksesibilitas Bantuan Sosial Lansia dan Penyandang Disabilitas Melalui Pemutakhiran Data Kependudukan. Administrativa, 1(1), 45–61. https://doi.org/10.23960/administrativa.v4i1.114.
Prabowo, H., Suwanda, D., & Syafri, W. (2022). Inovasi Pelayanan pada Organisasi Publik. PT Remaja Rosdakarya.
Pusdatin Dinas Sosial DKI Jakarta. (2025, August 8). Pemprov DKI Berikan Kartu ATM Kepada Penerima Manfaat Baru Bansos KAJ, KLJ, dan KPDJ. ttps://dinsos.jakarta.go.id/berita/pemprov-dki-berikan-kartu-atm-kepada-penerima-manfaat-baru-bansos-kaj-klj-dan-kpdj. Diakses tanggal 25 September 2025.
Rosari, U. S., Albab, U., & Suroso, S. (2023). Implementasi Kebijakan Pendidikan Inklusi di Kota Surabaya. Soetomo Administrasi Publik, 1(2), 81-94. https://ejournal.unitomo.ac.id/index.php/sap/article/view/6743.
Rustam, H. L., & Putri, LG. S. (2023). Kewarganegaraan Inklusif: Menempatkan Model Budaya Disabilitas dalam Teori Multikultural Liberal Will Kymlicka. Multikultura: Jurnal Lintas Budaya, 2(4), 559-572. https://doi.org/10.7454/multikultura.v2i4.1054.
Salim, I., & Yulianto, M. J. (2021). Memantau Pemenuhan Hak-Hak Disabilitas. BAPPENAS, KPS, dan JPODI.
Simanullang, Y. M., Atika, T., & Ritonga, F. U. (2022). Implementasi Program Bantuan Asistensi Rehabilitasi Sosial (ATENSI) Terhadap Penyandang Disabilitas Intelektual di Kabupaten Humbang Hasundutan. Jurnal Intervensi Sosial, 1(2), 23–34. https://doi.org/10.32734/intervensisosial.v1i2.10361.
Suharto, & Jifhani, R. (2024). Implementasi Kebijakan Dalam Pemenuhan Hak Kesejahteraan Sosial Penyandang Disabilitas Dinas Sosial di Desa Rowosari Kecamatan Tembalang, Kota Semarang. Spektrum, 21(1), 69–82. https://doi.org/10.31942/spektrum.v21i1.9993.
Tambun, L. T. (2019, August 28). DKI Luncurkan Kartu Penyandang Disabilitas Jakarta. https://www.beritasatu.com/news/571991/dki-luncurkan-kartu-penyandang-disabilitas-jakarta. Diakses tanggal 25 September 2025.
United Nations in Indonesia. (2022). Disability Data in Indonesia. United Nations in Indonesia
Presiden Republik Indonesia (2016). Undang-undang Nomor 8 Tahun 2016 Tentang Penyandang Disabilitas. Kementerian Hukum Dan Hak Asasi Manusia Republik Indonesia.
Waluyo, P. (2022). Implementasi Kebijakan Kartu Penyandang Disabilitas Jakarta (KPDJ) di Kel. Kapuk Kec. Cengkareng Kota Administrasi Jakarta Barat. Skripsi. Universitas Islam Negeri Syarif Hidayatullah Jakarta.
Zahirman, A., & Juwono, V. (2022). Effectiveness of Policy Implementation of Covid-19 Social Assistance for Persons with Disabilities in DKI Jakarta Province. JMKSP (Jurnal Manajemen, Kepemimpinan, Dan Supervisi Pendidikan), 8(1), 138–152. https://doi.org/10.31851/jmksp.v8i1.10912.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Alboin Cristoveri Samosir, Sari Viciawati Machdum
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
All writings in this journal are the full responsibility of the author. Jurnal Humanitas provides open access to benefit anyone with valuable information and findings. Jurnal Humanitas can be accessed free of charge at no cost, following the creative commons license. Authors who publish articles in the Jurnal Humanitas must comply with the following conditions:
The author retains the copyright and grants the right of first publication with the work licensed simultaneously under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) license, allowing others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
Authors may make additional separate contractual arrangements for the non-exclusive distribution of the published journal version of the work (for example, posting it to an institution or publishing it in a book), acknowledging its initial publication in this journal.
Authors are permitted and encouraged to post their work online (for example, on institutional repositories or websites) before and during the submission process, resulting in a productive exchange and earlier and more extensive citations of the published work.
All articles in this journal are the sole responsibility of the author. Jurnal Humanitas provides open access to benefit anyone with valuable information and findings. Jurnal Humanitas can be accessed and downloaded for free, following the creative commons license.
Jurnal Humanitas: Katalisator Perubahan dan Inovator Pendidikan is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
