Analisis Perbandingan Sistem Pelaporan Kinerja Kementerian Dalam Negeri menggunakan Metode Usability Testing

Authors

DOI:

https://doi.org/10.29408/edumatic.v9i1.29565

Keywords:

sikerja, usability testing, user experience

Abstract

Performance Evaluation System for Apparatus Positions (Sikerja) is a web-based application owned by the Ministry of Home Affairs (MoHA), used to assess and measure the performance of civil servants across all units within MoHA. Currently, MoHA uses two versions of the Sikerja application: the old Sikerja and the new Sikerja. The purpose of this study is to compare the usability levels between 2 systems using the usability testing method, focusing on the performance input menu. The study employs a quantitative descriptive approach using a survey method involving 100 respondents from the Directorate General of Regional Governance, with a questionnaire as the research instrument. The questionnaire items are derived from the five usability indicators based on Jacob Nielsen's framework. The results of the validity and reliability tests on the questionnaire confirmed that it is valid and reliable. Subsequently, a descriptive analysis was conducted for each usability indicator. The analysis results show that the learnability score of the old Sikerja system is 3.24 (high), efficiency is 2.18 (moderate), memorability is 2.98 (moderate), errors is 1.88 (low), and satisfaction is 3,17 (high). On the other hand, the new Sikerja system has a learnability score of 2,23 (moderate), efficiency of 2.07 (moderate), memorability of 1.02 (low), errors of 2.77 (moderate), and satisfaction of 2.54 (moderate). It can be concluded that the new Sikerja system requires workflow simplification, increased user training and socialization, and regular evaluation for employees. These recommendations are expected to improve the usability score of the new Sikerja system within the Ministry of Home Affairs.

References

Abdulah, Z., Giyanto, B., Nurdin, N., Stia, P., & Jakarta, L. A. N. (2024). Strategi Peningkatan Kinerja Pegawai Pada Badan Penghubung Daerah Provinsi jambi. Jurnal Pembangunan Dan Administrasi Publik, 6, 84–103.

Alomari, H. W., Ramasamy, V., Kiper, J. D., & Potvin, G. (2020). A User Interface (UI) and User eXperience (UX) evaluation framework for cyberlearning environments in computer science and software engineering education. Heliyon, 6(5), e03917. https://doi.org/10.1016/j.heliyon.2020.e03917

Christanto, H. J., & Sediyono, E. (2020). Analisa Tingkat Usability Berdasarkan Human Computer Interaction Untuk Sistem Pemesanan Tiket Online Kereta Api. Jurnal Sistem Informasi Bisnis, 10(2), 163–172. https://doi.org/10.21456/vol10iss2pp163-172

Derenov, N., & Rizky, R. Y. (2023). Analisis Korupsi dan Upaya Mewujudkan Good Governance di Indonesia. Jurnal Ilmiah Administrasi Pemerintahan Daerah, 15(2), 135–149. https://doi.org/10.33701/jiapd.v15i2.3798

Dewi, S. (2024). Implikasi Penerapan Reward Dan Punishment Dalam Meningkatkan Kinerja Pegawai Aparatur Sipil Negara (Studi Kasus Pada Dinas Pendidikan Dan Kebudayaan Kabupaten Konawe). YUME: Journal of Management, 7(3), 1221-1229.

Fathony, R., Muradi, M., & Sagita, N. I. (2021). Pemanfaatan Teknologi Informasi Dalam Penyelenggaraan Pelayanan Publik Di Lingkungan Pemerintah Kota Bandung. Jurnal Agregasi : Aksi Reformasi Government Dalam Demokrasi, 9(2), 1–12. https://doi.org/10.34010/agregasi.v9i2.5581

Fergo, A. G., & Ratnasari, C. I. (2023). Evaluation of Octo Mobile User Experience using the System Usability Scale Method. Edumatic: Jurnal Pendidikan Informatika, 7(1), 151–159. https://doi.org/10.29408/edumatic.v7i1.17495

Indrayana, Y. (2024). Analisis Model Kepemimpinan Aparatur Sipil Negara yang Agile, Adaptif, dan Berintegritas di Lingkungan Pemerintah Provinsi Jawa Tengah. Jurnal Good Governance, 20(2), 97-110. https://doi.org/10.32834/gg.v20i2.806

Lawu, S. H., & Nisa, K. (2023). Analisis Usability Testing Pada Aplikasi Sisnaker Di Blk Kabupaten Buru. JATISI (Jurnal Teknik Informatika Dan Sistem Informasi), 10(2), 526–537.

Manik, S. P., & Juwono, V. (2024). Strategi transformasi digital dalam tata kelola pemerintahan: studi pada kementerian keuangan. Briliant: Jurnal Riset dan Konseptual, 9(1), 1-16. https://doi.org/10.28926/briliant.v9i1.1623

Nielson, J. (2003). Usability 101: Introduction to Usability. useit.com: Usable Information Technology.

Nur, A. R., Nurhasan, U., & Rozan, N. (2024). Pengembangan Aplikasi Pengujian UI/UX dengan Metode SUS dan TAM. Jurnal Ilmiah KOMPUTASI, 23, 609–620. https://doi.org/10.32409/jikstik.23.4.3656

Nurhidayat, I. (2023). Prinsip-Prinsip Good Governance Di Indonesia. Journal E-Gov Wiyata : Education and Goverment, 1(1), 40–52. https://doi.org/10.71128/e-gov.v1i1.5

Nyimbili, F., & Nyimbili, L. (2024). Types of Purposive Sampling Techniques with Their Examples and Application in Qualitative Research Studies. British Journal of Multidisciplinary and Advanced Studies, 5(1), 90–99. https://doi.org/10.37745/bjmas.2022.0419

Priambodo, G., Theresiawati, T., & Wirawan, R. (2022). Analisis Penerimaan dan Penggunaan Aplikasi SiKerja Di Lingkungan Kementerian Dalam Negeri Menggunakan Pendekatan Technology Acceptance Model (TAM). Jurnal Ilmu Teknik Dan Komputer, 6(1), 86-92. https://doi.org/10.22441/jitkom.v6i1.010

Santoso, A. (2023). Rumus Slovin: Panacea Masalah Ukuran Sample? Suksma: Jurnal Psikologi Universitas Sanata Dharma, 4(2), 24–43. https://doi.org/10.24071/suksma.v4i2.6434

Setiawan, R., & Lomi, Y. P. N. (2024). Penggunaan Website kemendagri . go . id Sebagai Bentuk Peningkatan Kualitas Layanan Publik. Jurnal Ilmiah Administrasi Pemerintahan Daerah, 15(1), 43–57. https://doi.org/10.33701/jiapd.v15i1.4456

Yolanda, A. S., & Yunita, D. (2023). Implementasi E-Government Sistem Terintegrasi Untuk Pengaduan Dan Aspirasi (SIGAP) Dalam Pelayanan Publik (Studi Pada Dinas Komunikasi Dan Informasi Kota Depok Tahun 2020. Jurnal Administrasi Pemerintahan (Janitra), 3(1), 178-191.

Sukmasetya, P., Setiawan, A., & Arumi, E. R. (2020). Penggunaan Usability Testing Sebagai Metode Evaluasi Website Krs Online Pada Perguruan Tinggi. JST (Jurnal Sains Dan Teknologi), 9(1), 58–67. https://doi.org/10.23887/jstundiksha.v9i1.24691

Wiranto, H., Dirgahayu, R. T., & Setiawan, M. A. (2024). Analisis Customer Loyalty dan Customer Satisfaction dalam Penggunaan Aplikasi Dana melalui Digital Customer Experience. Edumatic: Jurnal Pendidikan Informatika, 8(2), 428-436. https://doi.org/10.29408/edumatic.v8i2.27208

Yunus, M., & Fiqri, S. U. (2023). Strategi Peningkatan Kinerja Aparatur Sipil Negara Melalui Aplikasi Penilaian Kinerja Jabatan Aparatur (Sikerja) Di Pemerintah Kota Bekasi. KYBERNAN: Jurnal Ilmiah Ilmu Pemerintahan, 14(1), 11–19. https://doi.org/10.33558/kybernan.v14i1.7157

Downloads

Published

2025-04-14

How to Cite

Ardaneswari, A., Manongga, D. H., & Sembiring, I. (2025). Analisis Perbandingan Sistem Pelaporan Kinerja Kementerian Dalam Negeri menggunakan Metode Usability Testing. Edumatic: Jurnal Pendidikan Informatika, 9(1), 139–148. https://doi.org/10.29408/edumatic.v9i1.29565

Issue

Vol. 9 No. 1 (2025): Edumatic: Jurnal Pendidikan Informatika

Section

Articles

License

Copyright (c) 2025 Awanda Ardaneswari, Daniel H.F Manongga, Irwan Sembiring

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Semua tulisan pada jurnal ini adalah tanggung jawab penuh penulis. Edumatic: Jurnal Pendidikan Informatika bisa diakses secara free (gratis) tanpa ada pungutan biaya, sesuai dengan lisensi creative commons yang digunakan.

Lisensi Creative Commons
This work is licensed under a Lisensi a Creative Commons Attribution-ShareAlike 4.0 International License.