Sistem Pendukung Keputusan berbasis Web untuk Evaluasi Kinerja Pelayanan Kantor Camat Terbaik di Indonesia
DOI:
https://doi.org/10.29408/edumatic.v9i1.29767Keywords:
saw method, best sub-district office performance service, decision support systemAbstract
Excellent service is a service provided by the government to meet the needs of the community according to applicable regulations. Low quality of service can reduce public trust in the government. This study aims to build a web-based decision support system to assess the performance of the best sub-district offices objectively and transparently. The system development uses a waterfall model, which consists of stages of analysis, design, implementation, and testing. The analysis is carried out by collecting system requirements and determining seven assessment criteria: facilities and infrastructure, accountability, administration, performance, innovation and creativity, information systems, and preservation of customs and culture. At the design stage, use case diagrams and flowcharts are created, while implementation is carried out by building a web-based system that applies the SAW method. Testing is carried out using the black-box method to ensure the system runs well without errors. The results of our findings are in the form of a decision support system that identifies Kisaran Timur District as the district with the best performance, with a score of 0.896. The test results prove that the system functions optimally, transparently, and accurately. With this system, objectivity and transparency in assessing the performance of sub-district offices can be increased. In addition, this system helps the government in identifying superior sub-district offices and those that need improvement in order to improve the quality of public services.
References
Aisa, S., Akhriana, A., Ramadhani, D. Q., Siola, M., & Mashud, M. (2024). Sistem Pendukung Keputusan Siswa Berprestasi menggunakan Metode Simple Multi Attribute Rating Technique berbasis Web. Edumatic: Jurnal Pendidikan Informatika, 8(1), 93–102. https://doi.org/10.29408/edumatic.v8i1.25425
Arizal, A., Puteri, A. N., Zakiyabarsi, F., & Priambodo, D. F. (2022). Metode prototype pada sistem informasi manajemen tugas akhir mahasiswa berbasis website. Jurnal Teknologi Informasi Dan Komunikasi (TIKomSiN), 10(1), 1–8. https://doi.org/10.30646/tikomsin.v10i1.606
Dameria, T. E., & Nursyanti, Y. (2022). Penentuan Penyedia Jasa Trucking di PT Yicheng Logistics Dengan Menggunakan Metode SAW (Simple Additive Weighting). Jurnal Teknologi Dan Manajemen Industri Terapan, 1(3), 210–222. https://doi.org/10.55826/tmit.v1iIII.49
Erlangga, E., Yolandari, Y., Thamrin, T., & Puspa, A. K. (2021). Analisis Penerapan Metode Simple Additive Weighting (SAW) Pemilihan Tanaman Hias. Explore: Jurnal Sistem Informasi Dan Telematika, 12(1), 56–71. https://doi.org/10.36448/jsit.v12i1.2010
Ginting, G., Mesran, & Manalu, Y. F. (2021). Penerapan Metode Simple Additive Weighting (SAW) dalam Pemberian Reward Bagi Pegawai Honorer. Prosiding Seminar Nasional Riset Dan Information Science (SENARIS), 5(3), 19–25. https://doi.org/10.30865/mib.v5i4.3146
Khairani, I., Hutagalung, J. E., & Dewi, M. (2024). Decision Support System for Recruitment of General Election Committee using The Simple Additive Weighting. Edumatic: Jurnal Pendidikan Informatika, 8(1), 212–221. https://doi.org/10.29408/edumatic.v8i1.25690
Khaliq, N. A., Josi, A., & Fujiyanti, L. (2023). Sistem Informasi Pendukung Keputusan Seleksi Beasiswa Menggunakan Metode SAW. JSITIK: Jurnal Sistem Informasi Dan Teknologi Informasi Komputer, 1(2), 94–108. https://doi.org/10.53624/jsitik.v1i2.162
Kuswanto, J. (2023). Implementasi Metode Simple Additive Weighting Untuk Seleksi Penerimaan Beasiswa. Bulletin Of Computer Science Research, 3(2), 204–207. https://doi.org/10.47065/bulletincsr.v3i2.230
Ma’ruf, R. A., & Chotijah, U. (2022). Penentuan Beasiswa Berprestasi Menggunakan Metode Simple Additive Weighting (SAW) Di MI Muhammadiyah 03 Doudo. Jurnal Nasional Komputasi Dan Teknologi Informasi, 5(2), 155-165. https://doi.org/10.32672/jnkti.v5i2.4140
Mahaputra, P. B. N., Sukarsa, I. M., & Wirdiani, N. K. A. (2022). Decision Support System for COVID-19 Direct Target Cash Recipients Using the Analytical Hierarchy Process and Simple Additive Weighting Method. Jurnal Ilmiah Teknologi Dan Komputer, 2(2), 407–417.
Nawawi, H. M., Yudhistira, Y., Mustopa, A., Wildah, S. K., Agustiani, S., & Iqbal, M. (2021). Sistem Pendukung Keputusan Pemilihan Tempat Usaha Potensial dengan Metode SAW (Studi Kasus: SahabatLink Tasikmalaya). Indonesian Journal on Software Engineering (IJSE), 7(1), 26–34. https://doi.org/10.31294/ijse.v7i1.9990
Nisa, R., Yusda, R. A., & Handoko, W. (2023). Sistem Pendukung Keputusan menggunakan Metode Servqual untuk Meningkatkan Kualitas Pelayanan Kinerja Aparatur Pemerintahan. Edumatic: Jurnal Pendidikan Informatika, 7(2), 257-266. https://doi.org/10.29408/edumatic.v7i2.21240
Nugraha, A. M. P., & Mursyidin, I. H. (2024). Sistem Pendukung Keputusan Penilaian Kinerja Guru Menggunakan Metode SAW. Bit-Tech, 7(1), 174–183. https://doi.org/10.32877/bt.v7i1.1608
Nurfadillah, M., & Fatimah, S. (2022). Analisis Pelaksanaan Kerjasama Kepala Desa Dengan Badan Permusyawaratan Desa (BPD) Dalam Pembangunan Desa (Studi Pada Desa Sari Mulya Kecamatan Sungai Loban Kabupaten Tanah Bumbu). Jurnal Ilmiah Ekonomi Bisnis, 8(2), 180–197. https://doi.org/10.52423/jkps.v2i1.18173
Panggabean, T., Mesran, M., & Manalu, Y. F. (2021). Penerapan Metode Simple Additive Weighting (SAW) dalam Pemberian Reward Bagi Pegawai Honorer Menggunakan Pembobotan Rank Order Centroid. Jurnal Media Informatika Budidarma, 5(4), 1667-1673. https://doi.org/10.30865/mib.v5i4.3146
Rahmadani, A., Maharani, D., & Sahren, S. (2022). Simple Additive Weighting sebagai Metode Pendukung Keputusan terhadap Sistem Customer Satisfaction. Edumatic: Jurnal Pendidikan Informatika, 6(2), 296–305. https://doi.org/10.29408/edumatic.v6i2.6374
Ramadhan, J., Hermadi, I., & Sitanggang, I. S. (2024). Sistem Pendukung Keputusan Cerdas untuk Pemilihan Jenis Tanaman Pertanian Kota. Edumatic: Jurnal Pendidikan Informatika, 8(1), 339–348. https://doi.org/10.29408/edumatic.v8i1.25982
Saputra, D. P., & Widiyarta, A. (2021). Efektivitas Program SIPRAJA Sebagai Inovasi Pelayanan Publik di Kecamatan Sidoarjo Kabupaten Sidoarjo. Jurnal Penelitian Administrasi Publik, 7(2), 194–211. https://doi.org/10.30996/jpap.v7i2.4497
Suradi, S., Husain, N. P., Tridarmayanti, S. E., & Mutmainnah, M. (2022). Perancangan Sistem Pengambilan Keputusan Promosi Jabatan Pada Kantor Camat Masalle Kab. ENrekang Menggunakan Metode SAW (Simple Additve Weighting). ILTEK: Jurnal Teknologi, 17(01), 37–46. https://doi.org/10.47398/iltek.v17i01.62
Syaputra, A. E. (2023). Implementasi Metode SAW dalam Menunjang Pengambilan Keputusan Penerimaan Tenaga Kependidikan Baru. E-JURNAL JUSITI: Jurnal Sistem Informasi Dan Teknologi Informasi, 12(1), 65–76. https://doi.org/10.30996/jpap.v7i2.4497
Tino, P., & Anas, A. (2020). Sistem Pendukung Keputusan Penilaian Lomba Pelayanan Publik Dan Adminstrasi Desa Menggunakan Metode Additive Ratio Assessment (Aras). Simtek: jurnal sistem informasi dan teknik komputer, 5(1), 21-25. https://doi.org/10.51876/simtek.v5i1.67
Toresa, D., Zamsuri, A., Yunefri, Y., & Sari, N. (2022). Penerapan Metode Saw Dalam Pemilihan Pegawai Berprestasi Berdasarkan Evaluasi Kinerja Berbasis Kepada Sistem Pendukung Keputusan. SATIN-Sains Dan Teknologi Informasi, 8(1), 92–105. https://doi.org/10.33372/stn.v8i1.770
Trianggana, D. A. (2020). Peramalan Jumlah Siswa-Siswi Melalui Pendekatan Metode Regresi Linear. Jurnal Media Infotama, 16(2), 115-120. https://doi.org/10.37676/jmi.v16i2.1149
Yunita, A. M., Wibowo, A. H., Rizky, R., & Wardah, N. N. (2023). Implementasi Metode SAW Untuk Menentukan Program Bantuan Bedah Rumah Di Kabupaten Pandeglang. Jurnal Teknologi Dan Sistem Informasi Bisnis, 5(3), 197–202. https://doi.org/10.47233/jteksis.v5i3.835
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Aulia Faturrohim, Mohd Siddik, Sri Rezeki Maulina Azmi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Semua tulisan pada jurnal ini adalah tanggung jawab penuh penulis. Edumatic: Jurnal Pendidikan Informatika bisa diakses secara free (gratis) tanpa ada pungutan biaya, sesuai dengan lisensi creative commons yang digunakan.
This work is licensed under a Lisensi a Creative Commons Attribution-ShareAlike 4.0 International License.
