Pendekatan Interpretable Machine Learning untuk Analisis Keberhasilan Kampanye Pemasaran Menggunakan CatBoost dan SHAP
DOI:
https://doi.org/10.29408/jit.v9i2.34715Keywords:
Machine Learning, CatBoost, Digital Marketing, SHAP, Interpretable AI, Conversion Rate, CRISP-DMAbstract
Predicting the success of digital marketing campaigns remains a significant challenge due to the complex interactions among various variables, such as budget allocation and advertising channel selection. This study aims to develop a marketing analytics model that achieves high predictive accuracy while also providing clear interpretability of the prediction results. The study uses the SalesMind Marketing Campaigns 2026 dataset, which simulates 3,478 digital marketing campaign records from 2026. The dataset consists of categorical variables such as ad_channel and campaign_type, as well as numerical variables including marketing_spend, impressions, and conversion_rate as the prediction target. The proposed approach applies Interpretable Machine Learning by combining the CatBoost algorithm to predict conversion rates and SHAP (SHapley Additive exPlanations) to analyze the contribution of each variable. Model optimization was performed using GridSearchCV, resulting in excellent performance with an RMSE of 0.0012, an MAE of 0.005, and a coefficient of determination (R²) of 99.12%. The analysis results indicate that budget allocation is the most dominant factor in improving conversion rates without showing indications of diminishing marginal effectiveness. In addition, the use of interactive platforms such as Meta and TikTok significantly contributes to campaign effectiveness. These findings contribute to providing an accurate and informative predictive model that can support strategic decision-making in digital marketing management more effectively.
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